MASTERING
BEHAVIORAL
INTERVIEWING
Certification Program
Hiring the right talent is one of the most critical decisions an organization can make, as it directly impacts performance, culture, and long-term business success. Behavioral interviewing is a proven, structured approach that enables hiring managers and HR professionals to assess candidates effectively by focusing on past behaviors as predictors of future performance. This training program equips participants with the skills and techniques necessary to conduct insightful, competency-based interviews that lead to more informed hiring decisions.
This program is designed to help organizations move beyond surface-level interviews and identify candidates who not only possess the right skills but also align with the company's values, culture, and long-term objectives. By leveraging behavioral interviewing techniques, participants will gain the confidence to ask targeted questions, evaluate responses objectively, and ensure a fair and effective hiring process.
Throughout the training, participants will engage in interactive discussions, role-playing exercises, and real-world scenarios to reinforce best practices. They will learn how to develop strong behavioral interview questions tailored to key competencies, structure interviews for consistency, and assess candidate responses using the STAR method (Situation, Task, Action, Result). This method provides a clear framework for evaluating real examples of past behavior, reducing bias, and improving the accuracy of hiring decisions.
Key Learning Objectives
• Understand the fundamentals of behavioral interviewing and why it leads to better hiring outcomes.
• Learn how to identify the core competencies required for success in a role and align interview questions accordingly.
• Master the STAR method to evaluate responses and differentiate between strong and weak candidates.
• Practice role-playing exercises to refine questioning techniques and develop a structured interview approach.
• Gain insights into reducing unconscious bias in hiring to create a fair and inclusive process.
• Develop decision-making strategies to ensure hiring selections are data-driven and evidence-based rather than based on gut instinct.
By the end of this program, participants will be better equipped to identify top talent, avoid costly hiring mistakes, and build a workforce that drives business success. This program is ideal for HR professionals, hiring managers, and business leaders who want to refine their interviewing skills and elevate their hiring process.
Badge Earners Demonstrate:
Proficiency
In developing and delivering behavioral interview questions that assess critical competencies
Ability
To analyze and evaluate candidate responses objectively using the STAR method
Expertise
In leading structured, fair, and competency-based interviews that improve hiring decisions
Commitment
To continuous improvement in talent acquisition strategies to drive long-term business success
This digital badge recognizes the recipient’s mastery of behavioral interviewing techniques and their ability to conduct effective, structured, and unbiased interviews that lead to the selection of top-performing candidates.